Refund Policy
Our policy on refunds and cancellations
At CoolPosts, we strive to provide excellent service and value to our users. This refund policy outlines the terms and conditions for refunds and cancellations.
Subscription Refunds
We offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
30-Day Money-Back Guarantee
- Full refund within 30 days of subscription start
- No questions asked policy
- Automatic cancellation of subscription
- Refund processed within 5-7 business days
Refund Eligibility
Eligible for Refund
- First 30 days of subscription
- Technical issues preventing service use
- Billing errors or duplicate charges
- Service unavailability for extended periods
Not Eligible for Refund
- After 30 days of subscription
- Violation of terms of service
- Fraudulent activity or abuse
- Change of mind after 30 days
How to Request a Refund
- Contact Support: Send an email to support{{ config('app.domain') }} with your refund request
- Provide Details: Include your account email and reason for refund
- Review Process: Our team will review your request within 24 hours
- Refund Processing: If approved, refund will be processed within 5-7 business days
Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
Credit/Debit Cards
3-5 business days
PayPal
1-3 business days
Bank Transfer
5-10 business days
Cancellation Policy
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period:
Important Notes
- Cancellation does not automatically trigger a refund
- You will continue to have access until the end of your billing period
- No partial refunds for unused portions of billing periods
- You can reactivate your subscription at any time
Contact Information
For refund requests or questions about this policy, please contact us:
Email Support
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Response within 24 hours
Refund Processing
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For refund-specific inquiries